Status: Full-time; Non-Exempt
Supervisor: Director of Marketing & Communications
Salary Range: $52,000 – $66,923 per year
Wednesday – Sunday schedule
Summary Description:
Under the general direction and reporting to the Director of Marketing & Communications, the Visitor Engagement Representative serves to support information and customer service for visitors, schools, camps and other child-serving organizations; youth, their parents, and youth groups. The Visitor Engagement Representative is responsible for data collection and management of COVES surveys in-person with visitors on a daily basis. This person will be cross-functionally trained in group reservations and also provides go-to technical support for recording and troubleshooting the sales functions in the Museum’s data management system Altru. Candidate will be required to learn the communications process with customers and properly handle general admission ticket questions and make changes in the ticketing system as required. This position also provides data management in the non-profit integration software Omatic which will be learned during training. In addition, the Visitor Engagement Representative supports off-hours events and community outreach programs. As a member of the marketing team, the Visitor Engagement Representative provides information, opinions and data to support group marketing initiatives and general marketing support for events and campaigns.