Frequently Asked Questions

CONTACTMembership Coordinator
memberships@cdm.org

 

 

Q: How often may I visit?

A: With a current membership you may visit as often as you like!

Q: How long is my membership valid?

A: One full year from the date of purchase.

Q: How many people, and who, can receive free admission using my membership?

A: Memberships are intended one per nuclear family. Sharing memberships between families is prohibited. Memberships are non-transferable.

Memberships are for one household comprised of up to two adults and their children or grandchildren.

Contributing Members may designate one named adult caregiver for the sole purpose of bringing your children to the Museum. Infants under the age of one-year are free.

Families found sharing a membership will have their membership cancelled without refund.

Want to bring up to two guests each time you visit? Consider upgrading to our Developer’s Circle.

Q: If I purchase a membership online, how soon can I visit?

A: Your membership is activated the moment you complete your purchase. However, you will need to reserve your tickets online in advance. Click on the ticket link from our home page, then click on “register” (top right) or if you registered when you purchased your membership click on “sign in”. Select the day and session (morning or afternoon), number of adult, child, senior and or infant tickets. Your 100% discount will automatically apply when you place your tickets into the cart.

Q: Will I need to present a photo ID along with my membership card at admissions?

A: Yes.

Q: Are there days/weeks the Museum is closed?

A: Currently, our outdoor educational space, Bill’s Backyard, is open every Friday, Saturday and Sunday and most school holidays with 2 play sessions per day. Advance reservations/tickets are required.

Q: Is my membership reciprocal with any other museums?

A: It depends on the level of membership you purchase.

Basic levels (Family and Grandparent)

No reciprocal benefits. If you would like reciprocal benefits, consider upgrading to one of our Contributing levels. Memberships

Contributing levels (Explorer’s Circle, Developer’s Circle, Partner’s Circle and Leader’s Circles)

Yes, here’s how it works:

Contributing members receive 50% off general admission for up to six (6) at children’s museums participating in the ACM Reciprocal Network. Additional visitors must pay current admission price. No local admission restrictions. Tips for using your ACM Reciprocal Network Benefits (.pdf)

Please note: When visiting museums participating in the ACM Reciprocal Network, you will need to show your valid membership card (must have the ACM Reciprocal Network sticker) and photo ID. As advance, online ticketing is currently the norm, we highly recommend calling or visiting the website of the Museum you plan to visit. Please note, some museums may be limiting attendance to members-only. To ensure your eMembership cards have your updated expiration date, we suggest you download your membership cards by having the eMembership app “find” your membership again.

Q: What happens if I submit my membership for a matching gift?

A: As soon as the Museum receives confirmation of the pending match from your employer or an email copy of your match submittal confirmation, your membership will jump to the next benefit level, please allow 2 business days for the jump. Email the copy of the match submittal confirmation to memberships@cdm.org.

Q: May I upgrade my membership in the middle of the year?

A: Yes, you may upgrade at any time. Send an email to memberships@cdm.org with your name, phone number the best time to call you. The expiration date remains the same. Please note the membership office is closed on weekends and holidays.

Q: Is my membership refundable?

A: No.

Q: Are memberships valid on group field trips?

A: Memberships are not valid on group rate (field trip) visits.  Group rate is not applicable towards membership.

Q: Will I receive a physical membership card?

A: No, membership cards are digital and stored in the eMembership App which is downloaded in the Apple Store or Google Play. Instructions will be emailed to you approximately 1 week after you purchase your membership. If you are renewing the app will automatically update. If you do not have a smartphone you may request physical cards by emailing memberships@cdm.org.

Q: I have a new caregiver, how do I go about changing my 3rd adult cardholder?

A: There is a $20 name change fee. To change your 3rd cardholder, Send an email to memberships@cdm.org with your name, phone number the best time to call you.

Q: I work for a Corporate Partner of the Museum, at do I need to order to receive the $10 discount on my membership?

A: When purchasing your membership online, use the discount code CP and then respond to your confirmation email with the name of the Corporate Partner for whom you work and your business email address.

Q: How is my email address used?

A: Email addresses are kept strictly confidential.  Your email address will be used for the sole purposes of emailing you instructions for downloading your digital eMembership card and communications from Children’s Discovery Museum of San Jose.