Full time; Exempt. This is a management position with overall responsibility for floor operations’ effectiveness, efficiency and success in delivering quality visitor experiences to family and groups as well as for helping to advance the Museum’s mission and reputation. It oversees the administrative, managerial and performance-based aspects of audience-facing staff working on the exhibit floor (Floor Staff). The primary objective is to ensure the highest level of visitor engagement and safety by maintaining exceptional standards of customer service, cleanliness and physical appearance of all publicly accessible spaces, and training for working with the public. It is expected that the position is deeply knowledgeable about exhibits, programs, events and museum operations, is well trained in safety and security protocols, and coordinates with other functions which oversee admissions, retail, facility rentals and birthday parties, and food service. Complete Description and Qualifications
