This management position has overall responsibility for daily floor operations; delivering the highest level of visitor engagement, satisfaction, and safety by maintaining exceptional standards of customer service, cleanliness, and physical appearance of all publicly accessible spaces. Reports to the Director of Exhibits and Facilities.
Responsibilities include:
- Oversight of the museum’s Floor Staff; including hiring, training and hands on supervision.
- Responds to visitor concerns and comments (onsite, email, or phone)
- Ensures the museum’s safety and security, and cleaning/sanitizing procedures are communicated to and followed by Floor Staff.
- Serves as the Floor Manager when the museum is open to the public.
- Leads and/or participates in internal meetings to support the needs of specific audiences, such as school/camp groups and special needs.
- Responds to visitor needs, including first-aid, questions, and concerns as they arise.
Qualities/Skills:
- Must be a hands-on manager with sound judgment and diplomacy in all interactions with staff and visitors who represent a diversity of ethnic, cultural, social and economic backgrounds.
- Possess strong conflict resolution and problem solving skills.
- Comfortable with multi-tasking and strong organizational skills.
- Ability to work weekends and holidays and some evenings.
- Bilingual is highly desirable.
Physical Requirements:
- Able to respond quickly to public emergencies or urgent situations on the museum floor.
- Able to work outdoors
- Able to stand or sit for six hours each day